FAQs

Do you ship globally?
Yes, Starting January 2017 we intend to ship outside the UK although with extra cost, using international couriers such as UPS & myHermes. Shipping within the UK is free. We process all orders within 2 working days.

What are my Delivery Options?
We intend to start shipping worldwide soon, when we do, these will be the rates;

Delivery option Delivery Times Delivery Cost
United Kingdom 3-5 Working Days Free
Republic of Ireland 3-5 Working Days £6.99
Europe 5-10 Working Days  £7.99
Turkey 7-14 Working Days £7.99
USA & Canada 7-14 Working Days £7.99
Australia 8-10 Working Days £7.99
New Zealand 8-10 Working Days £7.99
United Arab Emirates 7-14 Working Days £7.99
Rest Of World 10-14 Working Days £7.99

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of Our hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

Can I Request custom made watches from my own African Textile Prints?
Yes you can, however, the cost would be significantly higher than the retail price of the watches available on the webshop. It is recommended that if customized watches are desired, more than just one of the same print should be ordered; this will reduce the overall cost. Also, this service will take 6-8 weeks.

Are your watches water resistant?
Yes our watches are water resistant, however they are not waterproof. This means they are suitable for everyday use and can withstand accidental splashes, but you can't swim or take showers with them on. We do not advise wearing the watch in a hot environment such as a Sauna or Hot Tub. Please also ensure the crown of the watch is securely fastened when in the presence of water.

What currency can I pay in?
All orders are processed in British Pounds (GBP), but if you are buying from overseas then your bank will automatically convert this into your currency.

Are your Payment Gateways Safe?
Yes, MrSyno.com is powered by Shopify, which makes us certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. This facility enables Visa, MasterCard, American Express or Discover credit cards payments. This payment platform also provides:

  • Protection of Cardholder Data
  • Maintainance of a Secure Network
  • Implemention of Strong Access Control Measures
  • Maintainance of Vulnerability Management
  • Regular Monitoring of Test Networks
  • Maintainance of Information Security Policy

What is your Returns Policy?
At MrSyno Watches, we gurantee 100% customer satisfaction on recieving your watches. However in the rare event we do not meet your satisfactory needs, you have 14 days after purchase of your item(s) to return your product and we will provide you with a full refund. The refund can only be given if your items are returned in as good as new condition. Email us at watches@mrsyno.com and we will send you a form to fill out. Send this form back and mail the item to this address...
We do not cover delivery costs for returns.


For any more questions, you can send us a message using our contact form below and we will get back to you as soon as we can.